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For Owners


Is Ziprent licensed?

Yes, we have a valid CA brokers license: CalBRE: #02095462

What kind of insurance does Ziprent have?

We carry both Errors and Omissions and General Liability for $2M

How many properties do you manage?

At the time of writing we currently manage 700+ units, with a combination of multi-family and single family homes.

What are your fees?

You can see our fee structure here → Ziprent Pricing

  • Tenant Placement: $1000
  • Property Management: $100

Do you offer a discount for multiple units?

If you have 10+ units we do offer a discount on both our tenant placement and property management. Please reach out to start@ziprent.comfor further information.

How many employees do you have?

Currently we have 20+ employees

What kind of contract do you have for the owners?

Our property management agreement can be used for both tenant placement and property management.

Is there a contract minimum to work with you?

We have a no commitment contract, you can cancel at any time.

What happens if the contract gets broken?

At any point in time, you have full access to the lease and tenant contact information so you can simply communicate with them to assign a new property manager or take over the rent collection/management.

I just need you to find me a tenant, do you have a different contract?

Our property management contract can be used for both tenant placement and property management. Our property management fee is tied together with rent collection, so if we aren’t collecting rent through our platform then we aren’t charging our property management fee.

Once we have a signed lease agreement and the security deposit initiated to your account, we hand off the lease agreement and tenant contact information to you.

Are you familiar with Section 8 voucher programs?

Absolutely, our portfolio includes properties which participate in Section 8. We are familiar with the in and outs of the various housing authorities.

Tenant Placement

Describe your On-Demand Showing Process?

When your property is move-in / photo ready, we will schedule a member of our staff to come by the property to take photos, perform a walkthrough, and install our smart lockbox.

We will syndicate you posting within 24-48 hours of receiving the photos to all of the major listing sites. Interested parties will be able to select a 2 hour showing window to view the property.

We collect their name, phone number, email address, and IP address. We then send a verification code to their phone number. Once verified, we send them a unique lockbox code that is valid for the 2 hour showing window they signed up for.

We then follow up and provide an application link and ask for feedback regarding the property.

I’m still hesitant about the self-showings. How else am I protected?

To date we have done 25k+ on-demand without any major issues. We carry an additional 50k in liability insurance to cover any damages that may occur. Should a key go missing, we will have the locks rekeyed at our cost.

When do you usually take pictures and how quickly can you get the property listed after taking pictures?

We can usually schedule to come out to take photos, do a walk-through and take keys within 24-48 hours. We prefer to take photos when the property is completely empty and move-in ready and can generally get a listing online within 24-48 hours of taking photos. So, in general, we can have your listing up within 2-4 days of you inquiring about our services!

When do I pay the tenant placement fee?

We charge our tenant placement fee of $1000 when we have a signed lease agreement and the security deposit initiated to your account.

What if I found a tenant, but want Ziprent to do the vetting and lease generation?

For us to do the applicant vetting and lease generation, we charge half of tenant placement fee totalling $500.

For us to just generate the lease with no vetting, we would only charge $250.

What are your general qualifications for applicants?

Below is our general qualification for applicants:

  • 3x income to rent ratio (industry standard)
  • Qualifying credit score of 650+ (we can use 700 if that is your preference)
  • Clean rental history and background check (no evictions recorded)
  • 2 months worth of paystubs or offer letter

What if I found a tenant, but want Ziprent to do the vetting and lease generation?

All we would need is a copy of the lease agreement and the tenants contact information. We would then take care of on-boarding them into our platform.

How do you come up with the suggested rent price?

For every property that needs tenant placement, we provide a rental analysis shortly after signing up for an account. After gathering the necessary information about your property, we look for comparable properties and provide an analysis based on a myriad of factors.

What is your definition of rent / photo ready?

Depends on the location of the property. But at the very least, it needs to be free of clutter and trash, it needs to have been professionally cleaned or cleaned to that quality. Here are further items we outline to be cognizant about:

If the property has carpets, we recommend they either be replaced with new carpet or laminate wood flooring. Can also be steam cleaned if they are in decent condition

A fresh coat of paint goes a long way in making a unit feel refreshed

General Maintenance
It is all about viewing the condition from the eyes of the tenant. If there are any idiosyncrasies with the property that you have put up with because you've lived there, you'll most likely want to get them addressed.

What if my outgoing tenants (or myself) are currently living in the unit and I need to find a tenant as soon as the property empties?

Due to our on-demand showing method, we can’t fully handle showings of a property that’s occupied without assistance from the occupant. However, we can certainly work with the circumstances to reduce vacancy and find a tenant shortly after we move-in. We ask that the property to be as clutter free as possible for photos. Once we have taken photos, we’ll need a few 1 hour windows per week (generally 2-4) where the occupant/owner will be present to show the unit (we won’t be physically present). Subsequently we’ll go ahead and schedule prospective tenants to come by and see the unit during the pre-arranged windows. We’ll handle all coordination and communication and provide the occupant/owner with a full list of prospective tenants who will be coming by.

While we can work with any availability time frame, for open house showings of occupied properties, we recommend Tues/Thurs 6-7 PM and Sat/Sun 12-1 PM.

How long does it usually take to get the house rented?

Our current average time is 14-21 days but depending on price and location it can be anywhere between 3-20 days in general.

How long do you recommend a lease term to be?

We recommend 1 year as part of our property management contract.

Who keeps the security deposit?

The security deposit is sent directly to your bank account. We do not hold the security deposit.

Property Management

When do I receive my rental income?

Tenants are responsible for paying rent on the 1st of each month. As soon as the tenant initiates the deposit electronically via ACH, it will take up to 1-3 business days for the rent to be deposited into your account.

Do you take the management fee out of the rent?

No, we send you 100% of the rent to you. We then initiated a separate transaction for the management fee.

How do you handle maintenance issues?

When a tenant submits a maintenance request, our Repairs department will do their due diligence to identify the issue and make sure it warrants a visit from the appropriate vendor.

We will surface the bid to you for your approval and then coordinate with the vendor and tenant to get the issue resolved.

We do not charge a maintenance fee so we are cognizant of finding vendors who provide the right balance of quality vs price.

Should I have tenants be responsible for landscaping?

No, we recommend owners pay for any landscaping services. We’ve found that placing the responsibility of landscaping on the tenants will not meet the expectations you may have.

Will I have a dedicated property manager?

We have structured our operations so that all of property managers have visibility into all properties. Should you or the tenant reach out to us any of our property managers can answer any question you or the tenant may have. We found this allows us to provide the highest level of customer service.

What is your eviction experience and what is the process?

We handle all of the noticing (3-day, 30/60 day, etc.) however will refer you out to a lawyer we recommend should the case end up needing a complaint filed at the courts. We can also work with any lawyer that you'd like to work with as well. We've never had a tenant we've placed in a property end up in an eviction but have had to help landlords navigate the process after bringing us on board with a bad tenant.

Our tenant placement process is 100% guaranteed. Should a tenant we place end up in an eviction case we will refund our fee to help with the associated legal costs.

What is the process to take over from another property management company

All we need is the following information:

  • Copy of the existing lease agreement
  • The full name, phone number, and email address of all the current tenants
  • Any additional notices and/or documentation pertaining the current tenants.

Do you rent single rooms?

Unfortunately, we do not take on single room placements. Given our current model it requires too much time and resources for us to coordinate.

Do you do in-person showings?

If our smart lockbox showing method cannot be utilized, we can offer in-person showing for $1900. We would perform 2-3 1 hour showings per week.

Should I rent my property furnished or unfurnished?

Generally speaking, the majority of tenants prefer the property/unit to be completely unfurnished. Should you wish to show the property furnished, we do require you be willing to remove the furniture if the future tenant wish to rent it unfurnished.

Can I use my own lease?

While we could use your lease, you would need to draft it and counter-sign which takes away a lot of the efficiency gains and benefits our leasing process provides. We can add any clauses you want specific to your property under the Ziprent Addendum.

Do you work with Home Warranty companies?

We can / do work with home warranty companies, however, there are certain aspects which we cannot assist with:
What we can do:

  • Help schedule once a vendor is chosen and forwarded to us
  • Follow up with the vendor and tenant to ensure issues were resolved
What we cannot do:
  • Initiate requests
  • Pay premiums of fees
  • Negotiate with your policy

Do you use a standard CA lease or custom/specified depending on certain city?

We utilize a standard CA lease and have the ability to add custom property specific addendums.

Do you do short-term rentals?

We primarily focus on long term rentals. We do however have a Vacation Home Rental department and selectively can offer this service depending on the location of your rental. As of now we service Sonoma County, South Lake Tahoe, and Santa Barbara.

Who handles repairs/maintenance for general turnover items that need to be addressed prior to finding new tenants?

For general turnover items such as cleaning, painting, and minor handyman fixes, we can typically handle and coordinate with our network of vendors. If there are larger items that need to be addressed such as flooring replacement or any other larger rehabs we require the owner to take care of those projects. We are more than happy to provide our list of vendors who we work with on a regular basis.

For Tenants / Renters

What are your leasing qualifications?

Below is our general qualification for applicants:

  • 3x income to rent ratio
  • Qualifying credit score of 650+
  • Clean rental history and background check (no evictions recorded)
  • 2 months worth of paystubs or offer letter

Do you accept Section 8?

Yes we accept section 8. We would still need you to meet our general qualifications.

Can we just fill out 1 application?

No, all adult applicants must submit a completed application and pay the application fee. This allows us to run a background check.

Can the rent payment be split among my roommates and I?

No, payments must be made in full through one account. Whoever you designate to pay the rent can link their bank account through Ziprent account.

How do I submit a repair request?

Please submit an email to repairs@ziprent.com. Make sure to include a detailed description of the issue along with photos and/or a video.

What happens if we need to replace a roommate?

Please send an email to manager@ziprent.com outlining who will be leaving. We will need all parties on the lease to acknowledge the removal of one roommate and the subsequent replacement.

The replacement roommate will need to completely fill out our application and be approved by the owner.

What happens if I need to break my lease?

You are responsible for the entire duration of your lease. Should you need to break the lease, you will be charged our tenant placement fee of $1000 and will have to cooperate with hosting showings while we find a replacement. This usually entails a few 1 hour showings windows throughout the week and weekend where interested parties can come view the property.

What is the repair process if I sign a lease with Ziprent?

Ziprent does not own any of the properties it manages. As such, all repair requests must be approved by owners and owners pay for the repairs directly.The step by step process for any repair is as follows -

  1. Identification of Problem: Tenant reports the problem to our staff and may need to provide photos, videos, serial numbers, and dimensions (in case of appliances), we document and send it out to both tenant and owner.
  2. Source Bids: Ziprent sources bids from partners in the region
  3. Owner Approval: Owner must approve the bid before Ziprent can move forward with coordinating the work. Without an owner's approval, Ziprent can not move forward.
  4. Scheduling: Ziprent often puts tenant and vendor in touch to coordinate a time. If needed Ziprent gets involved to help out.
  5. Repair Verification: Ziprent reaches out to tenants to confirm the issue has been resolved before closing the repair and coordinating billing between vendor and tenant.

Given the above, depending on the work, the repair may take as little as the same day or several weeks to complete. Some quick examples below -

Appliance replacement: Oftentimes appliance replacement requires two repair inquiries as an appliance repair company will need to go out and assess the appliance and then an appliance needs to be ordered. Given that both work orders require owner approval, Often times, it may take a week or longer to initiate a new appliance order and given the availability of the specific size, model, etc. of the appliance at major retailers, delivery may be weeks out.

Pest Control: As pest control is a multi step process, we want to make sure tenants are aware of the steps involved in eradicating pests from the premises. In conformance with the above procedure, owners must approve a pest company bid which will include:

  1. Exclusion: Blocking off of all entrances and exits into the building.
  2. Eradication/Removal: Biweekly or Monthly visits to catch and release and set new traps

While the initial approval may be quick pending Owner response times, the entire process may take months and is dependent on the number of pests, the location of pests, building setup, etc.

Home Warranty: Some Ziprent owners have home warranty policies which means that all requests must go through home warranty. Home warranty companies often assign a vendor to repair the issue after it’s been identified. Depending on the size of repair and the vendor assigned, there may be further delays in the repair being completed as larger repairs will need home warranty approval and vendors assigned by home warranty often bookout weeks in advance.

What is the rent reimbursement process for habitability related repairs that take longer than reasonable to resolve?

Upon request, Ziprent will work with the homeowner and tenant to come up with mutually acceptable reimbursement. Owners have final say on all reimbursement approvals. The reimbursement must be approved by the owner. As Ziprent does not hold owner funds, Ziprent does not have the authority to approve reimbursements or dispense funds on behalf of the owner.

What inspections take place prior to a property being available for rent?

For new properties being taken on, Ziprent’s agreement with owners requires the property to be handed to Ziprent in a move-in ready condition. Furthermore, on the first visit, Ziprent performs a 30 minute routine inspection of the premises for habitability concerns and failures that are occurring at that time and are readily noticeable. Throughout the tenant placement process, prospective tenants (or those who have signed a lease) may notify Ziprent of other pending issues. In those cases, Ziprent will work with the owner to resolve the issues prior to tenants taking possession of the unit. Ziprent can not initiate any repair coordination without the express consent of the owner.

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