Is Ziprent licensed?
Yes, we have valid broker's license in California, Arizona, Nevada, Oregon, Texas, and Washington.
AZ #LC705421000 | CA #02095462 | NV #168178 | OR #201246358 | TX #9012018 | WA #22006203
What happens if the contract gets broken?
At any point in time, you have full access to the lease and tenant contact information so you can simply communicate with them to assign a new property manager or take over the rent collection/management.
I just need you to find me a tenant, do you have a different contract?
Our property management contract can be used for both tenant placement and property management. Our property management fee is tied together with rent collection, so if we aren’t collecting rent through our platform then we aren’t charging our property management fee.
Once we have a signed lease agreement and the security deposit initiated to your account, we hand off the lease agreement and tenant contact information to you.
Describe your On-Demand Showing Process?
When your property is move-in / photo ready, we will schedule a member of our staff to come by the property to take photos, perform a walkthrough, and install our smart lockbox.
We will syndicate you posting within 24-48 hours of receiving the photos to all of the major listing sites. Interested parties will be able to select a 2 hour showing window to view the property.
We collect their name, phone number, email address, and IP address. We then send a verification code to their phone number. Once verified, we send them a unique lockbox code that is valid for the 2 hour showing window they signed up for.
We then follow up and provide an application link and ask for feedback regarding the property.
What are your general qualifications for applicants?
Below is our general qualification for applicants:
- 3x income to rent ratio (industry standard)
- Qualifying credit score of 650+ (we can use 700 if that is your preference)
- Clean rental history and background check (no evictions recorded)
- 2 months worth of paystubs or offer letter
How do you come up with the suggested rent price?
For every property that needs tenant placement, we provide a rental analysis shortly after signing up for an account. After gathering the necessary information about your property, we look for comparable properties and provide an analysis based on a myriad of factors.
What is your definition of rent / photo ready?
Depends on the location of the property. But at the very least, it needs to be free of clutter and trash, it needs to have been professionally cleaned or cleaned to that quality. Here are further items we outline to be cognizant about:
If the property has carpets, we recommend they either be replaced with new carpet or laminate wood flooring. Can also be steam cleaned if they are in decent condition
A fresh coat of paint goes a long way in making a unit feel refreshed
It is all about viewing the condition from the eyes of the tenant. If there are any idiosyncrasies with the property that you have put up with because you've lived there, you'll most likely want to get them addressed.
What if my outgoing tenants (or myself) are currently living in the unit and I need to find a tenant as soon as the property empties?
Due to our on-demand showing method, we can’t fully handle showings of a property that’s occupied without assistance from the occupant. However, we can certainly work with the circumstances to reduce vacancy and find a tenant shortly after we move-in. We ask that the property to be as clutter free as possible for photos. Once we have taken photos, we’ll need a few 1 hour windows per week (generally 2-4) where the occupant/owner will be present to show the unit (we won’t be physically present). Subsequently we’ll go ahead and schedule prospective tenants to come by and see the unit during the pre-arranged windows. We’ll handle all coordination and communication and provide the occupant/owner with a full list of prospective tenants who will be coming by.
While we can work with any availability time frame, for open house showings of occupied properties, we recommend Tues/Thurs 6-7 PM and Sat/Sun 12-1 PM.
Why don't you list on Craigslist?
There was a time where Craigslist was relevant. Unfortunately, that time has passed. Craigslist's lack of recognition of the changes needed in the residential rental space has created a void which has increased fraudulent listings on their platform. Given that Craigslist does not directly cooperate with property management companies to ensure data integrity, we do not list on Craigslist to ensure that we are not associated with the lack of data integrity Craigslist has become known for.
We've also found that listings on Craigslist rarely perform and it is best to concentrate on other venues that send quality leads that turn into quality tenants later on.
When do I receive my rental income?
Tenants are responsible for paying rent on the 1st of each month. As soon as the tenant initiates the deposit electronically via ACH, it will take up to 1-3 business days for the rent to be deposited into your account.
How do you handle maintenance issues?
When a tenant submits a maintenance request, our Repairs department will do their due diligence to identify the issue and make sure it warrants a visit from the appropriate vendor.
We will surface the bid to you for your approval and then coordinate with the vendor and tenant to get the issue resolved.
We do not charge a maintenance fee so we are cognizant of finding vendors who provide the right balance of quality vs price.
Will I have a dedicated property manager?
We have structured our operations so that all of property managers have visibility into all properties. Should you or the tenant reach out to us any of our property managers can answer any question you or the tenant may have. We found this allows us to provide the highest level of customer service.
What is your eviction experience and what is the process?
We handle all of the noticing (3-day, 30/60 day, etc.) however will refer you out to a lawyer we recommend should the case end up needing a complaint filed at the courts. We can also work with any lawyer that you'd like to work with as well. We've never had a tenant we've placed in a property end up in an eviction but have had to help landlords navigate the process after bringing us on board with a bad tenant.
Our tenant placement process is 100% guaranteed. Should a tenant we place end up in an eviction case we will refund our fee to help with the associated legal costs.
Do you rent single rooms?
Unfortunately, we do not take on single room placements. Given our current model it requires too much time and resources for us to coordinate.
Do you do in-person showings?
If our smart lockbox showing method cannot be utilized, we can only offer in-person showings in San Francisco for $2000. We would perform 2-3 1 hour showings per week. Additionally, proof that our smart lockboxes are not permitted per HOA regulations will be required.
Should I rent my property furnished or unfurnished?
Generally speaking, the majority of tenants prefer the property/unit to be completely unfurnished. Should you wish to show the property furnished, we do require you be willing to remove the furniture if the future tenant wish to rent it unfurnished.
Can I use my own lease?
While we could use your lease, you would need to draft it and counter-sign which takes away a lot of the efficiency gains and benefits our leasing process provides. We can add any clauses you want specific to your property under the Ziprent Addendum.
Do you work with Home Warranty companies?
We can / do work with home warranty companies, however, there are certain aspects which we cannot assist with:
What we can do:
What we cannot do:
- Help schedule once a vendor is chosen and forwarded to us
- Follow up with the vendor and tenant to ensure issues were resolved
- Initiate requests
- Pay premiums of fees
- Negotiate with your policy
Do you do short-term rentals?
We primarily focus on long term rentals. We do however have a Vacation Home Rental department and selectively can offer this service depending on the location of your rental. As of now we service Sonoma County, South Lake Tahoe, and Santa Barbara.
What happens if we need to replace a roommate?
Please send an email to email@example.com outlining who will be leaving. We will need all parties on the lease to acknowledge the removal of one roommate and the subsequent replacement.
The replacement roommate will need to completely fill out our application and be approved by the owner.
What happens if I need to break my lease?
You are responsible for the entire duration of your lease. Should you need to break the lease, you will be charged our tenant placement fee of $1250 and will have to cooperate with hosting showings while we find a replacement. This usually entails a few 1 hour showings windows throughout the week and weekend where interested parties can come view the property.
What is the repair process if I sign a lease with Ziprent?
Ziprent does not own any of the properties it manages. As such, all repair requests must be approved by owners and owners pay for the repairs directly.The step by step process for any repair is as follows -
- Identification of Problem: Tenant reports the problem to our staff and may need to provide photos, videos, serial numbers, and dimensions (in case of appliances), we document and send it out to both tenant and owner.
- Source Bids: Ziprent sources bids from partners in the region
- Owner Approval: Owner must approve the bid before Ziprent can move forward with coordinating the work. Without an owner's approval, Ziprent can not move forward.
- Scheduling: Ziprent often puts tenant and vendor in touch to coordinate a time. If needed Ziprent gets involved to help out.
- Repair Verification: Ziprent reaches out to tenants to confirm the issue has been resolved before closing the repair and coordinating billing between vendor and tenant.
Given the above, depending on the work, the repair may take as little as the same day or several weeks to complete. Some quick examples below -
Appliance replacement: Oftentimes appliance replacement requires two repair inquiries as an appliance repair company will need to go out and assess the appliance and then an appliance needs to be ordered. Given that both work orders require owner approval, Often times, it may take a week or longer to initiate a new appliance order and given the availability of the specific size, model, etc. of the appliance at major retailers, delivery may be weeks out.
Pest Control: As pest control is a multi step process, we want to make sure tenants are aware of the steps involved in eradicating pests from the premises. In conformance with the above procedure, owners must approve a pest company bid which will include:
- Exclusion: Blocking off of all entrances and exits into the building.
- Eradication/Removal: Biweekly or Monthly visits to catch and release and set new traps
While the initial approval may be quick pending Owner response times, the entire process may take months and is dependent on the number of pests, the location of pests, building setup, etc.
Home Warranty: Some Ziprent owners have home warranty policies which means that all requests must go through home warranty. Home warranty companies often assign a vendor to repair the issue after it’s been identified. Depending on the size of repair and the vendor assigned, there may be further delays in the repair being completed as larger repairs will need home warranty approval and vendors assigned by home warranty often bookout weeks in advance.
What inspections take place prior to a property being available for rent?
For new properties being taken on, Ziprent’s agreement with owners requires the property to be handed to Ziprent in a move-in ready condition. Furthermore, on the first visit, Ziprent performs a 30 minute routine inspection of the premises for habitability concerns and failures that are occurring at that time and are readily noticeable. Throughout the tenant placement process, prospective tenants (or those who have signed a lease) may notify Ziprent of other pending issues. In those cases, Ziprent will work with the owner to resolve the issues prior to tenants taking possession of the unit. Ziprent can not initiate any repair coordination without the express consent of the owner.
What are your leasing qualifications?
Below is our general qualification for applicants:
- 3x income to rent ratio
- Qualifying credit score of 650+
- Clean rental history and background check
Do you accept Section 8?
Yes we accept section 8. We would still need you to meet our general credit qualifications. Please attach your voucher to your application under the income section.
Can I apply if I am not a US Citizen?
Our general criteria for applicants is 3x the rent in combined income across all applicants and 650+ credit score for all adult occupants. For foreign applicants with no established credit score, we will need a cosigner on file. If only one applicant does have credit and meets our minimum credit score, we may ask for a concession, such as a higher deposit.
I am getting a "Distance Error" code while trying to sign up for a showing, Why?
Please try to sign up for your tour when you are closer to the property or sign onto WiFi for us to read your IP address
You would need to be in the area of the property in order to request a showing. Or, if you've recently traveled out of the area, you'll need to restart your phone. Another option is making sure to connect to wifi so our system can properly detect your location.
How do I access an application I already started?
To access the application, you should be able to log in to our site by making a ziprent.com account.
- 1.) Go to ziprent.com/auth/login
- 2) Enter your email address in the appropriate field
- 3) Select "reset password"
- 4) Follow the prompts in your email to access your account
- 5) Complete your application under the "applications'' tab, and have the app fee paid. Let us know if you have any additional questions.
Why is my Application Incomplete?
Please make sure to fill out all of the *asterick boxes to complete your application. Your application may be complete because we are still waiting on applications from other adult members of your group. Likely we are missing an ID or form of income from an applicant. Your application is incomplete until all parties have fully filled out their application.
What is Truework?
If your employer uses Truework, you can use Truework to verify your employment and income information when applying to rent through Ziprent.
Why do you use Closing Docs?
If you do not have the ability to use Truework for verification, or a recent pay stub. Also if you have a job that is a little harder to verify, Closing Docs verify's the your net income. The Closing Docs analyzes the transaction data from your bank account, providing up-to-the-minute income data. The greatest value in relying on net income data is it reflects your probable cash on hand in any given month, the funds from which you can meet potential future financial obligations.